Marlow's offer a 30 day money back guarantee if you are not 100% satisfied with the product you receive. Once goods are returned in an as sold condition, this will be a full refund to the value of the goods purchased. This guarantee is valid when purchases are made online as per distant selling regulations. It does not apply to an item that has been specifically made to your order although nothing contained in this policy affect any of your statutory rights as a consumer for all goods purchased from us, online, over the phone or in store. We want you to rest assured that any item of jewellery produced at Marlow's is of high quality and provide value for money. Please use the form Contact Us or call us on 0121 236 4415 to arrange your return or discuss a suitable replacement.
Most of our jewellery is handmade in our workshops especially for you so please take note our delivery times below.
We understand that this is a really special purchase so will ensure that your jewellery is made to the highest standard for you.
We will contact you before shipping to confirm your item is on its way to you. If there are any delays with your order we will immediately contact you to inform you of the new delivery date.
Here is a list of our delivery times on our jewellery range.
Most items are in stock and available for dispatch within 24 hours. If not in stock:
Diamond Engagement Rings - Up to 4 weeks
Shoulder Set Rings/Trilogy Rings/Eternity Rings - 2 weeks
Bracelets/Pendants/Earrings - 3 weeks
Wedding Bands - 3 weeks